FAQ's, Shipping and Returns
FAQ's:
How Much is Shipping?
For all U.S. orders, shipping will be $5.99 regardless of zip code or amount of products.
For international orders, shipping costs will be calculated at checkout.
Will I get a tracking number with my order?
Yes! All of our orders come with a tracking number. The tracking number will be emailed to the email you provided during check out and a text alert will be sent to your phone if you clicked text notifications during check out.
When will I receive my order?
Most items are shipped USPS and you will receive your purchase in 2-5 business days.
If you need faster shipping please contact us and we can give you a quote on UPS overnight etc.
How long after I place my order will it be shipped?
Orders are typically shipped the same day or next day. We do not ship on Hollidays, Saturday and Sundays.
Can I exchange for a different size?
Yes! We want you to love our clothing as much as we do. We accept returns 30 days after the purchase date. The clothing must be in new condition with all the original tags attached. There can be no stains, make up marks, etc.
Please email us at EspritEquestrianWear@gmail.com to initiate an exchange
After we receive your exchange request through email, we will email you a pre-paid return label so you can conveniently exchange your item for a different size.
If a customers exchange or return is missing the tags or the item has makeup, dirt, tears, rips, etc., then the customer will be notified with pictures and will need to pay for the shipping to have the items returned back to them and their exchange or return will not be honored.
International orders will need to send their returns/exchanges back to Esprit at their own cost. The free exchanges only applies to US orders. All returns can be sent to:
27890 Clinton Keith Rd
Suite D #138
Murrieta, Ca 92562
Our free exchange policy applies to ONE exchange. If a customer initiates an exchange then wants to exchange it again for a second time then the customer will need to pay for all exchanges after the initial exchange.
What if I received the wrong item(s)?
We are humans and mistakes happen, please contact us ASAP and we can get it switched out for you. Do NOT wear the items, products need to be in NEW condition with tags attached. By wearing the clothing item, you accept the product and you forfeit your ability to get the item switched.
Can I return the items for a refund?
Yes! If you are not 100% satisfied with our products you can return them for a refund. All products must be in NEW condition with all the original tags attached. There can be no stains, makeup marks, etc. The customer is responsible to pay for the shipping to return items back to Esprit (Effective 6/7/22). We suggest that customers pay for tracking when shipping their return back to us. Esprit is not responsible for "lost" returns without proof of delivery.
Returns must be made within 30 days of your purchase date.
What you need to do to return:- You must email us at EspritEquestrianWear@gmail.com to initiate a return.
- You will need to ship items to our PO Box:
27890 Clinton Keith Rd
Suite D #138
Murrieta, Ca 92562
Once we receive the returned item, we will inspect and verify that it is in new condition and then issue a refund (minus original shipping $5.99) to the payment method which was used at checkout.
If the items do not have tags attached or is dirty, ripped, etc., then the return will not be accepted and the customer will be notified through email with pictures. The customer will be responsible for the return shipping on denied returns.
What if my product is damaged or faulty?
For faulty products, Esprit Equestrian offers a 14 day replacement warranty, from the date your package is marked delivered. If a product is faulty, it will be replaced with the same product. If Esprit cannot offer the same product then a replacement will be offered or a refund. Please email Esprit (EspritEquestrianWear@gmail.com) with your order number and a picture of the faulty product to start the process.
When will my refund post to my bank account?
Returns are processed in the order we receive them. Once we receive returned items we need to inspect them to ensure they meet our return policy (new, tags attached, no makeup marks, or dirt marks). If they do not meet our return policy, we will mail the products back to the purchaser (at their expense). Refunds may take up to 14 days to process from the date we receive the returned item.
Why have you not responded to my e-mail?
Esprit tries to respond to emails as quickly as they can - usually same day or next day. We are closed Saturday and Sundays so there is no need to send multiple emails over the weekend. We will respond to emails in the order we receive them.
What if my package says delivered but I can't find it?
Esprit does not make the deliveries and does not have anymore information on the location of the package other than what the tracking number says. You will need to contact your mail carrier to get the GPS location of the delivered package. It is the customers responsibility to have a safe location for the package to be delivered. Esprit is NOT responsible for packages that are stolen off door steps or patios.
Esprit will only refund or send a replacement package when a package is lost during shipment (tracking cannot say "delivered"). If a package has been in transit for more than 30 days, please contact Esprit.
I need help locating my package?
Packages are sometimes scanned as "delivered" before they're actually delivered. This isn't uncommon, as you can read from this Reddit post and all the google results on this topic. Even the USPS website itself says: " package may show as 'delivered' but could take additional 24 hours."
First, make sure the shipping address on your order was correct.
If it is, you can call your local post office to request the true tracking status. If the package was sent by priority mail, they can check the GPS coordinates of the delivery to verify it was delivered to the correct address. Don't call the USPS hotline as they won't be able to help without a formal trace, which could take weeks. It needs to be your local post office.
You can also place a service request by email to your local Post Office™ facility for follow-up. You will receive a confirmation number and a contact within 2-3 business days.